Frequently Asked Questions
General
Where are your products made?
Our pieces are designed and made by our team here in Antipolo City, Philippines 🇵🇭
Where are your crystals from?
Our crystals are sourced from different countries around the world through trusted local and international suppliers 🌎✨
Are the crystal sizes exact?
Not always — and that’s part of the charm ✨
Since crystals are natural materials, slight differences in size, shape, color, and finish are totally normal. The process of turning crystals into beads, cabochons, and other forms can also vary from batch to batch.
Because of this, the crystal sizes listed on our website are approximate. We usually round them off to the nearest 0.5–1mm.
Basically: each piece may have tiny differences, but that’s what makes natural gemstones special 💎
Delivery
Do you ship internationally?
Not yet. Right now, we only ship within the Philippines 🇵🇭
But we’d love to bring Ravenrow to more places soon.
How much does shipping cost?
Standard shipping is a flat rate of ₱99 anywhere in the Philippines.
Free standard shipping for orders ₱2,500 and up 🛍️
How long does shipping take?
We usually ship out orders within 2–3 business days after purchase.
We’re a small team, so we do our best to pack and ship your pieces as soon as we can. During sales, new drops, and the holiday season, please give us a few extra days to process everything.
Once your order has been shipped out, delivery usually takes 1–7 working days. Shipping may take longer depending on your location, courier delays, weather, holidays, or other events beyond our control.
Most couriers may also have limited or no deliveries during holidays such as New Year, Holy Week, Christmas, and some weekends.
How will I know when my order has been shipped?
We’ll send you an email once your order has been shipped out 📩
Can I have my order shipped to a different address?
Yes. Just make sure to enter the correct delivery address before checking out.
Double-check it before placing your order so your package gets to the right place 💌
Orders
I’m having trouble placing an order. Help!
Oh no 😭 Please contact us through our Contact Us form or email us at ravenrowjewelry@gmail.com, and we’ll help you sort it out.
Can I order over the phone?
Not at the moment. Orders may be placed through our website: ravenrowjewelry.com
Do you sell on third-party e-commerce sites like Zalora, Lazada, or Shopee?
Ravenrow pieces are now available on TikTok Shop and Shopee. 💕
To make sure you’re getting authentic Ravenrow pieces, please purchase only from our official website, official TikTok and Shopee, official social media pages, or authorized locations.
Our official sales channels are:
Website: ravenrowjewelry.com
Shopee: shopee.ph/ravenrowjewelry
TikTok Shop: tiktok.com/ravenrowjewelry
Store: Ravenrow UPTC Store (Katipunan QC)
Store Counter: Siniloan Town Center (Laguna)
Stockist: Connect by The Park ATC (Alabang, Muntinlupa)
Stockist: Physiospace Poblacion (Makati)
Can I change my order once it’s placed?
Need to update your order? Email us ASAP at ravenrowjewelry@gmail.com.
We’ll do our best to help, but changes may no longer be possible once your order has already been processed or shipped.
Can I use multiple promo codes at checkout?
Only one promo or discount code may be used per order.
Choose your fave deal wisely 😉
Payment
What are your payment options?
We accept payments through the available payment options listed at checkout.
These may include credit/debit card, bank transfer, GCash, and other available online payment methods depending on your location and the payment options currently supported by our store.
Do you accept Cash on Delivery here in your website?
Not at the moment. We currently do not accept Cash on Delivery.
Returns
What is your Return Policy?
We check every piece carefully before sending it out, but if you receive a broken, defective, or incorrect item, please contact us so we can help.
Returns may be accepted within 7 days of receipt, as long as the item is returned in its original packaging, unused, and with no signs of misuse.
Approved refunds will be issued in the form of store credits, which may be used online or in-store.
Discounted items, marked-down items, gift cards, custom pieces, and other Final Sale items are not eligible for return or exchange.
I received the wrong item. What should I do?
Oops, we’re so sorry about that 😭
Please contact us through our Contact Us form or email us at ravenrowjewelry@gmail.com with your order number and details of the issue.
We’ll check it right away and help resolve it as soon as possible.